Welcome
At Escaan.com, your privacy is our priority. This policy outlines how we collect, use, share, and protect your personal information to provide seamless and efficient services. It also explains how you can control the information we hold about you.
By using Escaan.com and its subdomains (inspection.escaan.com, realestate.escaan.com, and commercial.escaan.com), you agree to the terms outlined in this policy. We encourage you to review this policy regularly to stay informed about any updates.
Who We Are
In this policy, “we” “us” and “our” are Escaan Group and our related businesses.
In this policy, we’ll refer to these as the “websites”.
In the Credit Reporting Policy, “Escaan” or “we”, “our” and “us” refer only to Escaan Group. Where we refer to the data practices of a specific business, “we”, “our” or “us” refers to the operating entity of that business.
How we respect information privacy
We understand the importance of protecting your personal information.
Whenever we collect and handle personal info, we’re bound by the Privacy Act. That includes the Data Privacy Protection Regulation (DPPR), issued by the Communication and Information Technology Regulatory Authority (CITRA).
Information we collect, how we use it and how we disclose it
The kinds of things you do on our websites might mean we need to collect your personal information. If you want us to send you emails, for example, we’ll need to collect your email address. So, a lot of the time, you’ll know what info we’re collecting, and when. After all, you’ll be giving us the information yourself.
We might also collect non-personal information, like a list of the pages you look at on our websites. We do this so that we can give you the most helpful, personal experience of our services. For example, we use it to suggest properties like the ones you look at most often. We often use cookies or other technology to collect this kind of info. So, you might not realise every time it’s happening.
By using our sites, you agree to only ever give us:
- your own personal information, or
- personal info someone’s agreed for you to share with us, like a referee in a rental application.
We’ll only ever use or share your information for the purpose you gave it to us for, or something closely related to that. For example, if your sign up to a newsletter for first-home buyers, we might also show you articles with home-buying tips when you come to our websites.
You can always control the information we collect about you.
If you browse our sites, or sign up for an account with us
Here are some of the common cases where we collect your personal information:
- You register to use our websites through an account.
- You log in to use our websites through a social networking site account.
- You subscribe to receive alerts or emails; fill in forms; create applications, such as a rental application; complete surveys or research; and take part in promotions and competitions on our websites or those of our service providers.
- You contact us or our service providers for any reason. For instance, you might report a problem with our websites, seek further services or ask for help.
- You post on or add material to our websites.
- You use our services and any credit provided by us in connection with those services.
What actual information are we talking about? It can include your:
- name
- address
- phone number
- email address
What if you use our services through a social network, or log in here using your social network credentials? We’ll collect information from that social site, such as your:
- user name
- site ID
- profile photo
- email address.
If you subscribe to alert services on this website, of course we’ll need to collect your name and email address.
We might also use tracking technologies to collect non-personal information about you. Those technologies include cookies, web beacons and measurement software. And they might collect data about your activities on our websites, including IP addresses. Our service providers, and third parties like analytics, advertising or ad-serving partners, can do the same. They might use cookies to collect information about your visits to our websites.
We may also collect your personal information through our other businesses, service providers and third parties. This helps us provide better, more relevant services and products to you.
In a nutshell, we use the personal information we collect about you to:
- provide the products and services you ask for
- respond to your enquiries
- create and maintain your account
- make sure you follow our website terms of use
- offer you products and services that you might like.
More specifically, we use personal info we’ve collected to:
- improve your security when you visit our websites.
- present website content in the most effective way for you and your devices.
- provide you with a better or more relevant service or product. For instance, we might help you save time by pre-filling a form with information you’ve already shared with us.
- customise the services, experience, advertising and content you see on our, and our partners’ websites.
- combine with info we’ve collected from service providers, third parties, cookies or web beacons. We do this to give you a more relevant, personalised experience. It raises the quality of our services, and third-party services, too. For example, we might take your behavioural data, collected using cookies, and combine it with information you send to an agent through our enquiry form. This gives the agent a clearer picture of what interests you, so they can serve you better.
- reply to you, or give you the services, products, information and help that you ask for.
- contact you to conduct research, and ask for feedback on our products, services or websites.
- verify your identity and remind you of your credentials.
- allow you to use interactive features of our service, such as loan calculators.
- improve the quality and functionality of our products and services.
- help meet our obligations arising from any contracts you enter into with us.
- let you know about changes to our products and services.
Without your personal info, we may not be able to provide these services.
We use the information we collect through cookies and web beacons in line with this Privacy Policy, to do things like:
- report statistics
- analyse trends
- deliver our services
- diagnose problems
- target and improve the quality of our products and services
- provide more relevant services and advertising to you on our websites, and on third-party websites. Our service providers and other third parties may do that, too.
We might use your personal information to tell you about things we think might interest you. That includes offers, promotions, products or services, for example.
If we contact you for these reasons, you’ll always be able to “opt out”. That means you can ask that your info isn’t used to do this again.
We might also share your information with our related businesses, service providers and other third parties. We do this so they can:
- provide you with products or services on our behalf
- help us to provide the products or services you’ve asked for.
In both cases, they may contact you. They may also use your info to deliver more relevant services, direct marketing and advertising on our website, or on third-party sites.
We might also share your personal information in these cases:
- When you send an enquiry. It could be to a real estate agent, property developer or anyone who has a listing or advertising on our websites.
- When you request products or services from us or our service providers. We share your info so that they can provide you with those products or services, or help us to do that. And if you’ve subscribed to Google’s Google Now service through the operating system on your mobile device? We’ll share information such as your search history to Google. To opt out of this, see the section on “Controlling your personal information” below.
- When you request information, products or services from third parties. For example, through realestate.com.au Connect or an online rental application.
- In conjunction with a sale or similar transfer of one of our businesses.
- In special cases where we need to help identify, contact or bring legal action against someone who’s doing the wrong thing. They could be damaging, injuring, or interfering with our rights or property, our users, or anyone else. In those cases, we’ll share your information with relevant public, government or regulatory authorities. We might also share it with our legal representatives or other concerned parties.
- Where the law permits or requires us to do so.
Sometimes, you might use our sites to ask for information from another organisation. We’re not responsible for what they do with any personal information you send in your request. Check their privacy policies to make sure you’re satisfied with the ways they protect and use your data.
We’re committed to keeping your information safe. So, we have dedicated teams focused on securing your information and our systems.
We have internal controls to make sure we only collect the smallest amount of personal info we need for any given purpose.
Our employees are all obliged to respect the confidentiality of your info. So are any third parties who provide services related to our information systems.
We also make sure we delete or de-identify personal info when we no longer need it.
We use a thorough process to assess the IT security of any suppliers who may hold or process your personal info on our behalf.
We constantly review and update our security measures in line with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
See “Storing and securing your data” below for more details.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Understand your preferences and provide personalized recommendations.
- Track website analytics and improve performance.
You can manage cookie settings through your browser preferences.
Inspection Reports and Property Listings
- For users of inspection.escaan.com, detailed inspection reports are generated and securely stored for your reference. These reports may include photos and assessments related to the property condition.
- On realestate.escaan.com and commercial.escaan.com, property listings are tailored to your preferences, using the data you provide or interact with.
How We Protect Your Information
We implement strict security measures to safeguard your data, including encryption, secure servers, and regular audits. Data is retained only as long as necessary to fulfill the purposes outlined in this policy.
Your Rights
As a user in Kuwait, you have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time.
- Request a copy of the personal data we hold about you.
For any requests, please contact us at privacy@escaan.com.
Updates to This Policy
We may update this policy from time to time. Continued use of our platforms indicates acceptance of any revised terms.